I recently finished reading raving fans a revolutionary approach to customer service by ken blanchard and sheldon bowles. In an easy to read fictional style, rich with real. He has books on change, customer service and apparently golf, that look for very basic concepts 2 or 3 at most. Grow 4 ways to develop raving fans inside your company every business aspires to create brand advocates who will sing their praises. Dec 22, 2017 grow 4 ways to develop raving fans inside your company every business aspires to create brand advocates who will sing their praises. The following excerpt is from michael glausers new book main. In each other book, little was said other than a quote here or there.
That means observe consistency in perfect quality, timeliness, and. While the book delivers great value to businesses of any size, there are real world applications of the raving fan model to all. Sheldon bowles sheldon bowls was the coauthor of this book. What statement best describes chickfilas creating raving fans strategy.
Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans by ken blanchard, sheldon bowles alibris. Recipe for service is a book which is written by tony johnson. Golf playing, fairy godmother who shows the area manager about customer service and how to create raving fans. Just having satisfied customers isnt good enough anymore. One minute manager and the giant business bestsellers raving fans and gung ho. Your customers are only satisfied because their expectations are so low and because no one else is doing better. It has two main characters charlie and the area manager.
Here are some testimonials from our current clients. Delivering your product or service consistently time after time without failure is fundamental to raving fans customer service. Whenever team members are in front of customers at the front counter, in the drivethru, dining room and parking lot, carrying an order in the mall. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. He insists that you can only be guaranteed to beat the competition if you create raving fan customers. Raving fans kyle tofflemire ken blanchards raving fans is a book that details an interesting business approach. How to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help.
America is in the midst of a service crisis that has left a wake of disillusioned customers. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the month. As business owners, we constantly hear how we should be turning customers into raving fans to create buzz. Legendary customer service training program the ken blanchard. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. If youre an established business owner feeling the effects of whitewater, the raving fans toolkit can help you put your existing fan base to work for you, freeing up your time to focus on what really matters in your life and work. Now i would like to discuss how to create a common language for everyone in your company, so that everyone can understand what raving fans are, and how important they are to your business. How to create raving fans with legendary customer service.
Heres a fun way to test your knowledge of the brain. I havent really seen anyone explain how to go from ok customer service to out of the park customer service. Brainbased learning quiz eric jensen brainbased learning. Steve howard owner our partnership with trivia nation has been a great success. But noticing the books presence, i purchased it and am glad i did. Raving fans ken blanchard hardcover harpercollins publishers. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. In my last article, i talked about company culture and how it can make or break client satisfaction. A strategy to build sales and profits across america. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Employee at varleys department store who got the area manager his book. Ive been in a lot of book clubs, and i know its not always easy to get a conversation going on a book.
This book was recommended to me by someone on synod council. Leta take this quiz and learn more about this book. Explore our collection of motivational and famous quotes by authors you know and love. Nate streeter owner streetsmart marketing steve lundgren chief creative officer. Luckily, hes visited by a person or being known only as charlie. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. But noticing the book s presence, i purchased it and am glad i did. Below are key excerpts from the book, outlining the principles of developing raving fans the ultimate in customer service. I am very happy with the installation of the hd tailgate hinges. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Ive been blessed with an above average memory without any type of formal training, practice,etc of course nowhere near your amazing abilities. This book is written for every kind of business or organization, with the ultimate goal to deliver incredible customer service and achieve outstanding bottomline results. After this, we know you will be very invested and will know fully what to expect when dealing with us.
I rolled my eyes the first couple pages in when i realized the whole book was going to employ. Raving fans are willing to lend a hand and be more intimately connected to the work youre doing in the world. Ive been meaning to send you over a note to share my awesome experience. The one minute manager paperback jan 01, 2007 blanchard paperback 2007. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Here are some of the comments from those who have already attended a jensen learning workshop and gone back to their schools and used the skills and strategies to make a difference. Jun 19, 2018 how to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. If you are interested in hiring us, before you call us and we tell you how great we are, why dont you call 2 or 3 of these folks. James foo i have never seen a more practical and straight to the point book on building on customers. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. The protagonist, who is called the area manager is new to his job and doesnt know where to start. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning.
Raving fans customers is an easy to read, informative and full of solid proven concepts. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. June 11, 2019, posted by richard rahe thank you so much with your assistance in sending me the missing hardware in my tailgate reinforcement kit. A raving fan is a customer who is so overwhelmed and floored by customer service they cant stop telling others about their experience. Until then, avoid looking at the answers and give yourself a real test. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h. Ive found that the best book club discussion questions are ones that are openended and that get people to share their personal opinions. Blanchard, 1993, morrow edition, in english 1st ed. Aug 21, 2017 ive been in a lot of book clubs, and i know its not always easy to get a conversation going on a book. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. In this excerpt from their book, bestselling author ken blanchard and.
But it starts by building internal advocates first. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature. The startling new tips and innovative techniques presented in raving fans can help anyone create a revolution in any workplace. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. See all 3 formats and editions hide other formats and editions. Are you looking to optimize your business by creating loyal. Raving fans the ten truths for small business owners. He said that he would like to book the space discussed previously if it was still available. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. The book raving fans by ken blanchard and sheldon bowles is written in parable style which teaches the average person the importance of providing customer service and implementing effective systems to create raving fans a basic requirement. If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them.
Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Read this book and turn your customers into raving, spanding fans. Nate streeter owner streetsmart marketing steve lundgren. Open library is an open, editable library catalog, building towards a web page for every book ever published. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of. Raving fans longlasting partnerships and raving fans are just some of the many things we build at morryde. If youre ready to start a book club, heres 40 of the best book club questions, for fiction. Blanchard is an expert at coming up with succinct ways to look at a topic.
454 1599 1544 951 258 902 717 1461 1283 1586 1247 559 10 1376 771 413 1595 1326 1566 807 935 1435 1139 96 836 997 1137 710 1259 910 1392 1175 957 641 357 490 584 818 343 1005 1447 1422